SHIPPING & RETURNS
Terms and Conditions
Welcome to OrganicAura Beauty. By accessing or using our website, you agree to comply with and be bound by the following terms and conditions. Please review these terms carefully before using our site. 1. General These terms and conditions govern your use of our website and any purchases made through it. By using our site, you agree to these terms and our Privacy Policy. 2. Products and Pricing We strive to ensure that all product descriptions, images, and pricing are accurate. However, we do not guarantee that the descriptions are error-free. Prices are subject to change without notice. 3. Orders and Payment All orders are subject to acceptance and availability. We reserve the right to refuse or cancel any order at our discretion. Payment must be made at the time of purchase via our accepted payment methods. 4. Shipping and Delivery We aim to dispatch orders promptly. Shipping times may vary based on location and are estimates only. We are not responsible for delays due to customs or other unforeseen circumstances. 5. Returns and Refunds If you are not satisfied with your purchase, you may return it within 15 days of receipt for a refund or exchange. Products must be unopened and in their original packaging. Shipping costs for returns are the responsibility of the customer unless the product is faulty or incorrect. 6. Intellectual Property All content on this site, including text, images, and logos, is the property of OrganicAura Beauty and is protected by copyright and trademark laws. Unauthorized use of any content is prohibited. 7. Limitation of Liability OrganicAura Beauty is not liable for any damages arising from the use of our products or website, including indirect, incidental, or consequential damages. 8. Privacy We are committed to protecting your privacy. Please refer to our Privacy Policy for details on how we collect, use, and protect your personal information. 9. Changes to Terms We reserve the right to update or modify these terms at any time without prior notice. Your continued use of the site after any changes signifies your acceptance of the new terms. 10. Governing Law These terms are governed by and construed in accordance with the laws of [Your Country/State], and any disputes will be subject to the exclusive jurisdiction of the courts of [Your Country/State]. 11. Contact Us For any questions or concerns regarding these terms, please contact us at info@organicaurabeauty.com.
Privacy Policy
Effective Date: 25.09.2024 Welcome to OrganicAura Beauty. We value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you visit our website and purchase our products. By using our site, you agree to the practices described in this policy. 1. Information We Collect We may collect personal information that you voluntarily provide to us, including: Personal Data: Name, email address, mailing address, phone number, and payment information. Transaction Data: Details of products you have purchased from us. Technical Data: IP address, browser type, and browsing behavior on our site. Marketing Data: Your preferences for receiving marketing communications. 2. How We Use Your Information We use your information to: Process and fulfill your orders. Communicate with you regarding your order or customer service inquiries. Send you promotional materials and updates (with your consent). Improve our website and customer experience. Comply with legal obligations. 3. Sharing Your Information We do not sell, trade, or rent your personal information to third parties. However, we may share your data with trusted partners who assist us in operating our website, conducting our business, or servicing you, such as: Payment processors Shipping and fulfillment partners Email marketing services These third parties are required to keep your information confidential and secure. 4. Cookies and Tracking Technologies We use cookies and similar technologies to enhance your experience on our website. Cookies help us understand your preferences and improve site functionality. You can choose to disable cookies through your browser settings, but doing so may affect your experience on our site. 5. Data Security We implement appropriate security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no online transmission is completely secure, and we cannot guarantee absolute security. 6. Your Rights You have the right to: Access the personal data we hold about you. Request correction of any inaccurate information. Request deletion of your data, subject to certain exceptions. Opt-out of marketing communications at any time. 7. Third-Party Links Our website may contain links to third-party websites. We are not responsible for the privacy practices of these sites. We encourage you to review their privacy policies before providing any personal information. 8. Children's Privacy Our website is not intended for children under 13. We do not knowingly collect personal information from children under 13. If we learn that we have collected such information, we will delete it promptly. 9. Changes to This Policy We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any changes will be posted on this page with the updated effective date. 10. Contact Us If you have any questions or concerns about this Privacy Policy, please contact us at [info@organicaurabeauty.com].
Return Policy
At OrganicAura Beauty, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a straightforward return and refund process. 1. Eligibility for Returns Time Frame: You may return items within 15 days of receiving your order. Condition: Products must be unused, unopened, and in their original packaging. We do not accept returns for items that have been opened or used, unless they are defective. Proof of Purchase: A valid proof of purchase, such as an order confirmation or receipt, is required for all returns. 2. Non-Returnable Items Gift cards Sale or clearance items (unless defective) Products marked as "final sale" 3. Return Process Contact Us: Before returning a product, please contact our customer service team at [Your Email Address] to initiate the return process. Provide your order number and reason for the return. Shipping: Once your return is approved, you will receive instructions on how to ship the product back to us. You are responsible for the shipping costs associated with returning the item, unless the product is defective or the return is due to our error. Packaging: Ensure the product is securely packaged to avoid damage during transit. We recommend using a trackable shipping service and purchasing shipping insurance, as we cannot guarantee receipt of your returned item. 4. Refunds Processing Time: Once we receive and inspect the returned item, we will notify you via email. If the return is approved, a refund will be processed to your original method of payment within [7-10] business days. Shipping Costs: Original shipping charges are non-refundable, except in cases where the product was defective or the return was due to our error. Partial Refunds: In some cases, only partial refunds may be granted, such as for items that are not in their original condition, damaged, or missing parts. 5. Exchanges We only replace items if they are defective or damaged. If you need to exchange a defective item for the same product, please contact us at [Your Email Address]. 6. Damaged or Defective Products If you receive a damaged or defective product, please contact us within 7 days of receiving your order. We will arrange for a replacement or refund, including any shipping costs incurred. 7. International Returns For international returns, you are responsible for any shipping fees, duties, or taxes associated with returning the product to us. Refunds will be issued in the original currency of purchase. 8. Contact Information For any questions or concerns about our return policy, please contact us at [info@organicaurabeauty.com] .
Custom Policy
At OrganicAura Beauty, we are delighted to offer custom skincare solutions tailored to your specific needs. Please review our Custom Product Policy for details on how we handle custom orders. 1. Custom Orders Request Process: To place a custom order, please contact us at [info@organicaurabeauty.com]. Provide detailed information about your custom product requirements, including product type, ingredients, and preferences. Consultation: For complex requests, a consultation may be necessary to ensure your custom product meets your specifications and adheres to our quality standards. 2. Order Confirmation Quotation: After reviewing your request, we will provide a quotation including pricing and estimated delivery time. Approval: Custom orders will be processed only after you approve the quotation and confirm the order in writing. Payment must be completed before production begins. 3. Production and Delivery Timeline: Custom products are made to order and may require additional time compared to standard products. We will provide an estimated production time when you confirm your order. Shipping: Custom products will be shipped based on the shipping method you select. Delivery times vary by location. 4. Returns and Refunds Refundable Policy: You may return a custom product within 15 days of receipt, provided the package remains unopened. To request a return or refund, please contact us at [info@organicaurabeauty.com] within this period. Non-Refundable: Returns are not accepted for opened packages. Refunds are issued once the unopened product is received and inspected. Defects: If you receive a defective or incorrect custom product, contact us within 7 days of receipt. We will review the issue and may offer a replacement or refund if the error is on our part. 5. Modifications and Cancellations Changes: Changes to custom orders may not be possible once production has begun. Review your order details carefully before confirming. Cancellation: Custom orders can be canceled before production starts. Contact us immediately if you need to cancel your order. 6. Ingredient and Product Safety Allergies and Sensitivities: Inform us of any allergies or sensitivities when placing your order. We will accommodate your needs where possible but cannot guarantee the absence of allergens. Compliance: Custom products are made according to our safety and quality standards. Address any concerns during the consultation process. 7. Privacy Information Handling: Personal information collected for custom orders is protected in accordance with our Privacy Policy. It is used solely for processing and fulfilling your order. 8. Governing Law Jurisdiction: This policy is governed by the laws of [Your Country/State]. Any disputes will be subject to the exclusive jurisdiction of the courts in [Your Country/State]. 9. Contact Us For questions or concerns about custom products, please contact us at [info@organicaurabeauty.com].
Cookie Policy
Our website uses cookies to enhance user experience, analyze site traffic, and personalize content. You can control cookies through your browser settings and opt-out of any data tracking as desired. For more information on the types of cookies we use, please view our Privacy Policy.
GDPR Compliance Notice
For customers in the European Union, we ensure data protection in line with the GDPR. You have the right to access, rectify, or delete your personal data and may contact us at any time to exercise these rights. Our Privacy Policy provides details on how we collect, process, and protect your data.
Accessibility Statement
We are committed to making our website accessible to all. If you encounter any issues accessing content or features, please contact us. We welcome feedback to improve accessibility across our site for all users.
Impressum
1. Busiess Name: OrganicAura Beauty. 2. Address: Halifaxstr. 85 52074, Aachen 3. Contact Information: info@organicaurabeauty.com 00491778913333 4. Managing Director: Mario Naska 5 Steuernummer: 201/5300/7707
Quality Assurance
